Overview
Languages: English or French
Education
· College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
· or equivalent experience
Experience: 7 months to less than 1 year
Responsibilities
Tasks
· Give access to computer networks
· Report on the performance of computer systems and networks
· Respond to users experiencing difficulties with computer
· Consult user guides, technical manuals and other documents to research and implement solutions
· Provide advice and training to users in response to identified difficulties
· Collect, organize and maintain a problems and solutions log for use by other technical support analysts
· Supervise other technical support workers in this group
· Provide business systems, network and Internet support to users in response to identified difficulties
· Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
· Perform Web-server backup and recovery operations
· Provide customer service
· Manage incidents
Who can apply to this job?
Only apply to this job if:
· You are a Canadian citizen, a permanent or a temporary resident of Canada.
· You have a valid Canadian work permit.